Cancellation Policy

Introduction

This Cancellation Policy explains how ongoing projects, subscriptions, and service agreements with Ionbit Technology may be cancelled by either party.

This policy works alongside the Terms & Conditions and Refund Policy.

Cancellation by the Client

Clients may request cancellation of an active project or service, subject to the following conditions:

• ● Cancellation requests must be submitted in writing and include the relevant project or invoice reference.
• ● Any work completed or in progress up to the cancellation date will be billed according to the agreed rates.
• ● Payments related to completed work are generally non-refundable.
• ● Costs already paid to third parties on behalf of the client, such as domains, hosting, licenses, or subscriptions, are non-refundable.

Cancellation by Ionbit Technology

Ionbit Technology may suspend or cancel a project or service if:

In such cases, the client will be notified where reasonably possible and may be billed for work completed up to the cancellation date.

How to Cancel

To request cancellation, please contact our team in writing with your project or invoice reference and the requested cancellation date.

We will confirm receipt of the request and provide a summary of completed work and any applicable charges within 5 business days.

Effect of Cancellation

Once cancellation becomes effective:

• ● Further work on the project or service will be stopped.
• ● Completed and fully paid deliverables will be handed over where applicable.
• ● Access to services or subscriptions may be terminated according to the applicable agreement.
• ● Any eligible refund will be handled in accordance with the Refund Policy.

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Last updated: 9 August 2026