Refund Policy
Introduction
This Refund Policy explains when and how Ionbit may issue refunds for payments made toward websites, mobile applications, software systems, platforms, SaaS solutions, and other digital services.
This policy works alongside the Terms & Conditions and Cancellation Policy.
When Refunds Apply
Refunds may be issued in the following cases:
- ● The project has not yet started and no work has been performed.
- ● A duplicate or incorrect payment was made.
- ● Ionbit Technology is unable to deliver an agreed service or milestone due to circumstances within its responsibility.
- ● A refund is otherwise agreed upon in writing between Ionbit and the client.
Non-Refundable Cases
Payments are generally non-refundable once:
- Work has started on the project or an agreed milestone has been delivered.
- A design, feature, system, or other deliverable has been reviewed and approved by the client.
- Third-party costs have already been incurred on behalf of the client, such as domains, hosting, licenses, subscriptions, or other external services.
- The client requests cancellation or changes their mind after work has commenced.
- The requested work has been completed according to the agreed scope.
How to Request a Refund
To request a refund, please contact our team in writing and provide the relevant invoice, payment reference, project details, and reason for the request.
Our team will review the request and respond within 5 business days.
Refund Timeline
Approved refunds will generally be processed within 7–14 business days.
Refunds will normally be issued using the same payment method used for the original transaction, unless otherwise agreed.
Contact Us
For refund requests or questions about this policy, please contact our team:
Last updated: 9 August 2026